Privacy Policy

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Welcome to Total Home Care ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.totalhomecare.com, use our services, or interact with us in any other way.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our services.

We may collect personal information that you provide to us directly, such as:

• Contact Information: Name, address, email address, phone number.
• Service Details: Information about the items you need removed, scheduling preferences, and payment information.
• Account Information: If you create an account, we collect your username, password, and other registration details.

We may automatically collect certain information when you visit our website or use our services, including:

• Usage Data: IP address, browser type, operating system, pages visited, time spent on pages.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

We may receive information about you from third parties, such as partners or service providers, to enhance our services and improve your experience.

We use the collected information for various purposes, including:

• To Provide Services: Facilitate junk hauling and removal services as requested.
• Customer Support: Respond to your inquiries, provide assistance, and resolve issues.
• Communication: Send you updates, promotional materials, and important notices related to our services.
• Improvement of Services: Analyze usage data to enhance our website and services.
• Compliance: Fulfill legal obligations and enforce our terms and policies.

We may share your information in the following circumstances:

• With Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and marketing assistance.
• Legal Requirements: If required by law, regulation, or legal process, we may disclose your information.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
• With Your Consent: We may share your information with third parties when you have given explicit consent.

Note: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their marketing purposes without your consent.

We implement a variety of security measures to maintain the safety of your personal information. These include:

• Encryption: Protecting data during transmission using SSL technology.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Regular Audits: Conducting regular security assessments to identify and address vulnerabilities.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

You can access and update your personal information by logging into your account or contacting us directly.

You may request the deletion of your personal information. We will comply unless retention is required by law or necessary to provide our services.

You can opt out of receiving promotional communications by following the unsubscribe instructions included in such messages or by contacting us.

You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will take steps to delete such information.

Your information may be processed and stored in countries outside your country of residence. These countries may have data protection laws different from those in your jurisdiction. By using our services, you consent to the transfer of your information to these countries.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after the changes indicates your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Total Home Care
Email: contact@totalhomecare.com
Phone: 209-843-1596